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HAPPY NEW YEAR! OUR WINTER SALE IS NOW ON! HAPPY NEW YEAR! OUR WINTER SALE IS NOW ON!

RETURNS + REFUNDS

Gather and Give shopfront in St Albans

 

ONLINE ORDERS

We really hope you love your purchase, however if for any reason you are not 100% happy, a full refund (excluding delivery charges) can be requested within 7 days of receipt of delivery.  All items must be returned unused, undamaged and in their original packaging.

To arrange your return, please email hello@gatherandgive.co.uk or use the contact form. All refunds will be processed within 7 days of receiving and approving the return.

For hygiene reasons, earrings are non-returnable and all bath and beauty items can only be returned if unopened and in their original packaging.

Please note footwear cannot be returned if it has been worn outside.

As many items featured on our site are handmade, no two items will be 100% the same, therefore this would not be classed as a fault.

The cost of returning items is the responsibility of the customer, unless otherwise agreed. Please ensure you keep proof of postage as we will not be held responsible for any items lost or damaged in transit. For higher value items we would recommend using a registered or trackable postal service, insured up to the value of the return.

Under the UK Distance Selling Regulations you also have the right to cancel your full order within 28 days of placing your order online. You will need to return the entire order. You will then be refunded your total order value plus a standard delivery cost of £3.95, if delivery was paid for. Please note, if next day delivery was paid for at the time of the order you will still only be refunded the standard shipping cost, unless the order was faulty or incorrect.

GIFT BOXES

We really hope you love your gift box however if it is incorrect, damaged or has not arrived on time, please email us as at hello@gatherandgive.co.uk. Please include your order number as well as a description of the issue. If the contents of your box are incorrect or damaged, please also include photos so that we can help you as quickly as possible. Please note, that should the gift box need to be returned it must be sent back to us within 14 days. 

We apologise but unless the contents is damaged or incorrect, we are unable to accept returns for just part of the gift box, the box must be returned in full within 14 days.

We will replace any incorrect or damaged contents as quickly as possible. If this is not possible we will offer a refund. 

IN-STORE PURCHASES

We really hope you love your purchase, however if for any reason you are not 100% happy, a full refund or exchange can be requested within 14 days of purchase with your poof of purchase.  All items must be returned unused, undamaged and in their original packaging.

For hygiene reasons, earrings are non-returnable and all bath and beauty items can only be returned if unopened and in their original packaging.

Workshops

Unfortunately all workshops are non-refundable as the host will have bought equipment and materials, and may not be able to fill the space, so please be sure to check the date when booking. Should you need to transfer the booking to someone else please let us know in advance by email, hello@gatherandgive.co.uk, and we will do our best to accommodate you.