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FREE UK DELIVERY FOR ORDERS OVER £50 OUR ONLINE STORE IS OPEN! - FREE UK STANDARD DELIVERY FOR ALL ORDERS OVER £50

RETURNS

Gather and Give shopfront in St Albans

 

 

** COVID UPDATE - I am still accepting returns but please ensure you email hello@gatherandgive.co.uk to arrange, prior to posting. As the store is closed, returns sent there will not be received and could get lost. **

Online Purchases

We really hope you love your purchase, however if for any reason you are not 100% happy, a full refund (excluding delivery charges) can be requested within 7 days of receipt of delivery.  All items must be returned unused, undamaged and in their original packaging.

To arrange your return, please email hello@gatherandgive.co.uk or use the contact form. All refunds will be processed within 7 days of receiving and approving the return.

For hygiene reasons, earrings are non-returnable and all bath and beauty items can only be returned if unopened and in their original packaging.

Please note footwear cannot be returned if it has been worn outside.

As many items featured on our site are handmade, no two items will be 100% the same, therefore this would not be classed as a fault.

The cost of returning items is the responsibility of the customer, unless otherwise agreed. Please ensure you keep proof of postage as we will not be held responsible for any items lost or damaged in transit. For higher value items we would recommend using a registered or trackable postal service, insured up to the value of the return.

Under the UK Distance Selling Regulations you also have the right to cancel your full order within 28 days of placing your order online. You will need to return the entire order. You will then be refunded your total order value plus a standard delivery cost of £3.95, if delivery was paid for. Please note, if next day delivery was paid for at the time of the order you will still only be refunded the standard shipping cost, unless the order was faulty or incorrect.

In-Store Purchases

We really hope you love your purchase, however if for any reason you are not 100% happy, a full refund or exchange can be requested within 14 days of purchase with your poof of purchase.  All items must be returned unused, undamaged and in their original packaging.

For hygiene reasons, earrings are non-returnable and all bath and beauty items can only be returned if unopened and in their original packaging.

Workshops

Unfortunately all workshops are non-refundable as the host will have bought equipment and materials, and may not be able to fill the space, so please be sure to check the date when booking. Should you need to transfer the booking to someone else please let us know in advance by email, hello@gatherandgive.co.uk, and we will do our best to accommodate you.